Legal
Refund & Cancellation Policy
We want you to be satisfied with your order. This policy explains how order cancellations, returns and refunds are handled.
1. Order cancellation
- You may cancel an order free of charge at any time before it has been shipped, by contacting us with your order number.
- Once an order has been shipped, it can no longer be cancelled and instead follows the return process below.
2. Eligible returns
We accept returns and issue a refund or replacement — your choice — if:
- The book arrives damaged or defective (printing, binding or physical damage in transit), or
- You received the wrong item
Return requests must be made within 7 days of delivery, by emailing us with your order number and a photo of the issue. Change-of-mind returns are not accepted once an order has shipped, in line with standard practice for books once they leave our care.
Personalised / signed copies
Where a book has been personalised at your request (e.g. a signed copy with a name inscription), it can only be returned if it arrives damaged or defective — personalisation itself is non-returnable.
Non-returnable condition
To qualify for a return, the book must be in the condition it arrived in — this policy exists to cover our error or damage in transit, not damage that occurred after delivery. We may ask you to send a photo before approving a return, and reserve the right to decline a return that does not meet this condition.
3. Return shipping
For an approved return, we will either arrange a reverse pickup where our courier partner supports it in your area, or ask you to ship the item back to us via a reliable courier. Where you arrange the shipment yourself, we will reimburse reasonable return shipping costs alongside your refund — keep your shipping receipt to claim this.
4. Refund process and timeline
Once a return is approved (and the item received back, where applicable), we will process your refund to the original payment method via Razorpay. Refunds are typically credited within 7–10 business days of approval, though the exact timing can depend on your bank or payment provider. Order cancellations made before shipping are refunded in full on the same basis.
5. How to request a refund or cancellation
Email author@aarjunpv.com with your order number and the reason for your request. We aim to respond within 2 business days.